Support Policy

Support Policy

Thank you for purchasing one of our premium themes. In order that you get the most out of our support forum and make your experience better, we’d like to advise you to read through the support policy on this page.

Why we provide support

We’re providing support for FREE as a good will gesture in order for you to get the most out of our premium themes.

Before asking questions

Before asking questions within the support forums, please be sure that you have read the Theme Documentation. The documentation covers installation, usage, and often answers the vast majority of questions. Additionally, you may also go through our Forum to look up for possibly similar questions that you have in mind.

What we support

Support covers getting setup, using features and general bugs/issues with our up to the WordPress, Plugin & Browsers versions stated in the product page. If you require helps that are not within this scope, such as on how to use default WordPress functionality itself then we’d likely redirect you to external articles or support forums instead. Support is valid only for one site of yours. If you need support for next site then you will need to purchase another single theme license.

Customizations and 3rd Party Plugins

Support does not cover customizations and 3rd party plugins unless otherwise explicitly stated in the item description or documentation.

Support time

We are usually online around 20:00-24:00 GMT+2. Please note that while we always strive to answer your questions as soon as humanly possible, sometimes we are not able to do so for whatever reasons and we ask you to be patient during these times.

Thanks again for purchasing our themes, and see you in the forum!

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